Question:
How do I
contact Customer Service?
Answer:
You may phone (800) 600-0065 or fax (800) 600-0068.
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Question:
Can I
order something I don't see in your catalog?
Answer:
Yes, please contact customer service and we will be happy to source
it for you.
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Question:
When placing
an order over the internet, why are some item numbers coming up
invalid?
Answer:
When you are entering item numbers over the internet, do not use
the characters ( / ) or ( - ). If you have not entered these characters,
and are still encountering problems, please contact customer service
for assistance.
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Question:
How do
I return a product?
Answer:
Please contact Customer Service and we will be happy to schedule a
pickup with your delivery driver.
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Question:
Is there
a minimum order amount I need to spend?
Answer:
No. There is no minimum order amount.
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Question:
Can I order
furniture online?
Answer:
Furniture is not available online. Please
contact Customer Service and we will be happy to assist you with
your furniture order.
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Question:
Can I
order custom products, like custom stamps?
Answer:
Yes, if you do not see the custom item you need in our print catalog
or web site, please contact Customer Service, and they will be happy
to assist you with your custom product needs.
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Question:
If I don't
receive all of the items in my order, how long do I have to report
it to Customer Service?
Answer:
Please report missing items within seven days from the delivery
date.
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Question:
How long
will it take for me to receive my order?
Answer:
Most products will be delivered next business day.
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Question:
Is same
day delivery available?
Answer:
Yes. There is an additional charge for this service. Please
contact Customer Service.
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Question:
I've been
told my item is backordered. What does this mean?
Answer:
Warehouse Direct has most items in stock. Backorders will ship within 1-3
business days or a Customer Service Representative will contact you.
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