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Frequently Asked Questions


How do I contact Customer Service?

You may phone (800) 600-0065 or fax (800) 600-0068.
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Can I order something I don't see in your catalog?

Yes, please contact customer service and we will be happy to source it for you.
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When placing an order over the internet, why are some item numbers coming up invalid?

When you are entering item numbers over the internet, do not use the characters ( / ) or ( - ). If you have not entered these characters, and are still encountering problems, please contact customer service for assistance.
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How do I return a product?

Please contact Customer Service and we will be happy to schedule a pickup with your delivery driver.
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Is there a minimum order amount I need to spend?

No. There is no minimum order amount.
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I want to order some office furniture. Can I do that online?

Not all furniture is not available online. If you do not see what you are looking for, please contact Customer Service and we will be happy to assist you with your furniture order. Please note, additional freight charges may apply to some furniture orders.
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Can I order custom products, like custom stamps?

Yes, if you do not see the custom item you need in our print catalog or web site, please contact Customer Service, and they will be happy to assist you with your custom product needs.
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If I don't receive all of the items in my order, how long do I have to report it to Customer Service?

Please report missing items within seven days from the delivery date.
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How long will it take for me to receive my order?

Most products will be delivered next business day.
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Is same day delivery available?

Yes. There is an additional charge for this service. Please contact Customer Service.
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I've been told my item is backordered. What does this mean?

Warehouse Direct has most items in stock. Backorders will ship within 1-3 business days or a Customer Service Representative will contact you.
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When you are entering item numbers over the internet, do not use the characters ( / ) or ( - ) or any spaces between manufacture and item number. You can also try adding the item through Quick Order rather than Quick Search. If you have tried these suggestions and are still encountering problems, please contact customer service for assistance.
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