Frequently Asked Questions

Customer Service


How do I contact Customer Service?

You may phone (800) 600-0065 or fax (800) 600-0068.
Top

Can I order something I don't see in your catalog?

Yes, please contact customer service and we will be happy to source it for you.
Top

When placing an order over the internet, why are some item numbers coming up invalid?

When you are entering item numbers over the internet, do not use the characters ( / ) or ( - ). If you have not entered these characters, and are still encountering problems, please contact customer service for assistance.
Top

How do I return a product?

Please contact Customer Service and we will be happy to schedule a pickup with your delivery driver.
Top

Is there a minimum order amount I need to spend?

No. There is no minimum order amount.
Top

I want to order some office furniture. Can I do that online?

Furniture is not available online. Please contact Customer Service and we will be happy to assist you with your furniture order.
Top

Can I order custom products, like custom stamps?

Yes, if you do not see the custom item you need in our print catalog or web site, please contact Customer Service, and they will be happy to assist you with your custom product needs.
Top

If I don't receive all of the items in my order, how long do I have to report it to Customer Service?

Please report missing items within seven days from the delivery date.
Top

How long will it take for me to receive my order?

Most products will be delivered next business day.
Top

Is same day delivery available?

Yes. There is an additional charge for this service. Please contact Customer Service.
Top

I've been told my item is backordered. What does this mean?

Warehouse Direct has most items in stock. Backorders will ship within 1-3 business days or a Customer Service Representative will contact you.
Top